Refund Policy

At Sorreti you have 30 days from the day your order arrives to tell us you would like to return it. Once that window has passed we are not able to accept the return.

To qualify, the product must be unused and in the same condition it reached you in, with all tags attached and in its original packaging. Please keep your order number or another proof of purchase.

How to start a return

Email support@sorreti.com with your order number. Once we have reviewed and approved the request we will send step by step instructions and the correct return address. Please do not ship anything back before you hear from us, since packages sent without approval cannot be accepted.

Damaged or wrong items

Check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us within 48 hours of delivery and include photos. Depending on the case we will arrange a free replacement or a refund after we review the details.

Items that cannot be returned

Custom made or personalised orders
Perishable goods such as food, flowers or plants
Personal care and beauty products
Hygiene items, for example socks or underwear, unless still sealed and unused
Hazardous materials, flammable liquids or gases
Sale items and gift cards

If you are not sure whether your item qualifies, ask us before you buy.

Exchanges

The quickest way to the item you actually want is to return the original product and, once that return is approved, place a fresh order for the replacement.

Order cancellations

You can cancel an order within 1 hour of placing it. If it has already shipped by the time you reach us, follow the standard return process once the package arrives.

Lost or undelivered orders

If your order never turns up, let us know and we will open a case with the carrier. If the parcel cannot be found, we will offer a full refund or send a replacement.

Return shipping costs

Faulty, damaged or incorrect items: we cover the return shipping.
Change of mind: if you ordered the wrong item, it does not fit, or you no longer want it, return shipping is the customer's responsibility.

We do not charge restocking fees on returns.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method, usually within 10 business days. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval and you still do not see it, email support@sorreti.com.

Your legal rights

Nothing in this policy limits any statutory rights you may have under applicable law.